Updated May 29, 2020
As a first step toward resuming normal operations, NPL will begin accepting returns in the lobby at the temporary location on Monday, June 1st! Lobby hours beginning June 1st are Monday through Wednesday from 10 to 7 and Thursday through Saturday from 10 to 4. Due dates on all items checked out prior to the library's closing on March 15th have been extended to June 30th. In order to protect each other's well being, we ask everyone to follow state guidelines regarding masks and social distancing when returning library materials. Please note that we are not accepting donations at this time.
Other than the lobby, the temporary location at 1207 Washington Street in Hanover is still closed in accordance with the state's Phase 1 reopening guidelines. By mid-June, we hope to offer lobby pickup of print books, DVDs, audiobooks, and other items from our physical collections. Stay tuned for updates! In the meantime, we hope you are enjoying the library's many e-resources, which are always available. Answers to frequently asked questions are provided below.
Where can I find information and updates on the COV-ID 19 pandemic?
For Coronavirus information and updates, visit the Town of Norwell website here.
What e-resources can I access from home with my library card?
Norwell Public Library e-resources are available 24/7 to library cardholders. Visit NPL's E-Resources Brochure to learn more. All of these resources can be accessed through the library's website, norwellpubliclibrary.org. Some resources also offer a user-friendly app for your mobile device.
In addition to NPL e-resources, all Massachusetts residents have access to e-resources through Library for the Commonwealth at the Boston Public Library. Click here to learn more.
I don't have a Norwell Public Library card. How can I get one so that I can access the library's e-resources?
If you don't have a library card, you can register for an e-card here. An e-card will allow you to access the Old Colony Library Network's shared content, including OverDrive/Libby, RBDigital magazines, the New York Times, and Newsbank.
In an effort to provide e-card users with access to NPL e-resources as well as OCLN shared content, library staff will monitor e-card registrations and update them with a Norwell barcode. It is important that you provide your email address when you register for an e-card so that we can send you your new barcode.
What do I do if I have a library card but I am not able to connect to the library's e-resources?
If you have a library card but cannot connect to the library's e-resources, it could be that your card is no longer valid. Library cards are removed from the system if they have not been used in 3 years. You can register for an e-card here.
What if my library card is blocked due to fees that I previously owed?
All blocked cards (accounts owing $15 or more) have been temporarily unblocked in order to allow ALL patrons with active cards the ability to access e-resources.
What should I do with the items I currently have checked out?
NPL will begin accepting returns in the lobby at the temporary location on June 1st. Due dates on all items checked out prior to the library's closing on March 15th have been extended to June 30th. Lobby hours are Monday through Wednesday from 10 to 7 and Thursday through Saturday from 10 to 4.
What procedures will the library follow to minimize the risk of COVID-19 transmission via library materials?
Library staff will follow state guidelines regarding safety protocols, including masks and the use of hand sanitizers. When library materials are returned, they will be placed in a quarantine area for 72 hours, as recommended by an advisory group from the Massachusetts Library System and Massachusetts Board of Library Commissioners. Accordingly, it may take three days before your returns are reflected in your account status. You will not be charged late fees as a result of the quarantine period.
Will I be charged late fees while the library is closed?
No, you will not be charged late fees while the library is closed.
Who should I contact if I have more questions or need assistance?