Updated August 20, 2020
Curbside (lobby) pickup of print books, DVDs, audiobooks, and other items is currently available. Interlibrary delivery service recently resumed so patrons can place holds on items belonging to other libraries for pickup at NPL. Instructions on how to use this service can be found HERE. We are also continuing to accept returns in the lobby. Lobby hours are Monday through Wednesday from 10 to 7 and Thursday through Saturday from 10 to 4. No donations, please. Due dates on all items that were checked out before the library closed on March 15th have been extended to June 30th. As always, the library's many wonderful e-resources are available 24/7, no returns necessary.
Other than the lobby, the temporary location remains closed to the public, for now, to protect both staff and patrons from COVID-19 transmission. We ask everyone to follow state and local safety protocols, including wearing masks and maintaining at least 6 feet of social distance from others when picking up or returning library materials. Thank you for your patience as we work to safely increase library services during these challenging times.
FREQUENTLY ASKED QUESTIONS:
Where can I find information and updates on the COV-ID 19 pandemic?
For Coronavirus information and updates, visit the Town of Norwell website here.
What e-resources can I access from home with my library card?
Norwell Public Library e-resources are available 24/7 to library cardholders. Visit NPL's E-Resources Brochure to learn more. All of these resources can be accessed through the library's website, norwellpubliclibrary.org. Some resources also offer a user-friendly app for your mobile device.
In addition to NPL e-resources, all Massachusetts residents have access to e-resources through Library for the Commonwealth at the Boston Public Library. Click here to learn more.
I don't have a Norwell Public Library card. How can I get one so that I can access the library's e-resources?
If you don't have a library card, you can register for an e-card here. An e-card will allow you to access the Old Colony Library Network's shared content, including OverDrive/Libby, RBDigital magazines, the New York Times, and Newsbank. So that you can have full access to library resources, NPL staff will convert your e-card to a physical card with a Norwell Public Library barcode. You will be notified via email with your new barcode and that your library card is ready for contact-free curbside pickup. Note that after the library reopens, you will be asked to provide proof of address when you first check out in person.
What do I do if I have a library card but I am not able to connect to the library's e-resources?
If you have a library card but cannot connect to the library's e-resources, it could be that your card is no longer valid. Library cards are removed from the system if they have not been used in 3 years. You can register for an e-card here.
What if my library card is blocked due to fees that I previously owed?
All blocked cards (accounts owing $15 or more) have been temporarily unblocked in order to allow ALL patrons with active cards the ability to access e-resources.
What should I do with the items I currently have checked out?
NPL began accepting returns in the lobby at the temporary location on June 1st. Due dates on all items that were checked out before the library closed on March 15th were extended to June 30th. Lobby hours are Monday through Wednesday from 10 to 7 and Thursday through Saturday from 10 to 4.
What procedures will the library follow to minimize the risk of COVID-19 transmission via library materials?
Library staff will follow state and local safety protocols, including wearing face masks, washing hands/using hand sanitizer frequently, and social distancing. When library materials are returned, they will be placed in a quarantine area for 72 hours, as recommended by the Massachusetts Library System and Massachusetts Board of Library Commissioners. Accordingly, it may take three days before your returns are reflected in your account status. You will not be charged late fees as a result of the quarantine period.
Will I be charged late fees while the library was closed?
No, you will not be charged late fees while the library was closed. Due dates on all items that were checked out before the library closed on March 15th were extended to June 30th.
Who should I contact if I have more questions or need assistance?